Customer Services

Spinco Metal Products Customer Services includes:

  • Prompt Quote Processing
  • Immediate Order Processing and Acknowledgement
  • Expediting
  • Quality
  • On Time Delivery
  • Stocking/Kanban

Quality begins from the moment your order or inquiry is received. Our quotation process is designed to react to your quotation time frame and to establish the appropriate information to provide you with an accurate and complete quotation.

Orders received are input the same day they are received and an order acknowledgement is sent the next morning. Any pricing, delivery date or other issues are addressed immediately so as not to affect lead time.

Should you require new part orders expedited or those that have already been placed moved in, our expedite process usually results in a very quick response whether we can meet that expedite date or what the best alternative date would be.

Quality is an all inclusive concept. It is not just the parts we manufacture and ship but all the processes that goes into the manufacturing of parts and assemblies. We have spent much time and thought into eliminating any errors from the moment your order or inquiry is received through the moment your parts are shipped. All part pricing, prints, bills of materials and first piece samples are established prior to any production parts being made. Customer approval of first piece samples are mandatory.

On-Time Delivery is very important to us. We realize you need your parts when you need them. If we see any risk of not shipping on time, our customer service representative will contact you to discuss options and alternatives such as partial shipments.

Stocking is a service we offer to those customers that commit to using parts that they have ordered over a mutually predetermined and agreed time frame. It applies more to higher volume. This allows the customer the ability to get the lowest price for higher volume lot sizes and allows Spinco to contain costs by knowing there is a commitment to the stocked quantity.

We feel our sales staff is the best in our industry. We will work with your company to meet the necessary cost, quality and delivery goals. Our specialized refrigeration components sales department personnel and field representatives prefer to work with your team early in the design phase of your new products to assure the best design and cost based on our equipment and manufacturing capabilities.